Applicants with qualifications in Information Technology or Computer Science can consider the Help Desk Support Technician vacancy at the National Head Office. The position offers a salary of R338,106 per annum and requires relevant ICT support experience, technical troubleshooting skills and a valid driver’s licence.
The vacancy is listed under the IT Infrastructure and Telephony Directorate, with reference number HO 2026/11/79.
Job Details
| Detail | Information |
|---|---|
| Job title | Help Desk Support Technician |
| Reference number | HO 2026/11/79 |
| Directorate | IT Infrastructure and Telephony |
| Centre | National Head Office |
| Salary | R338,106 per annum |
| Qualification | Recognised degree or national diploma in Computer Science, Information Technology or an equivalent qualification |
| Additional certification | A+, N+ and ITIL certification |
| Experience | 1–2 years in ICT helpdesk support |
| Driver’s licence | Valid driver’s licence required |
| Enquiries | Ms NS Khumalo: (012) 307 2174 / Ms TP Ngobeni: (012) 305 8589 |
| Closing date | Not provided in the supplied vacancy details |
Minimum Requirements
Applicants must meet the following requirements:
- A recognised degree or national diploma in Computer Science, Information Technology or an equivalent qualification.
- A+ and N+ certifications.
- One to two years of experience in ICT helpdesk support.
- ITIL certification.
- A valid driver’s licence.
Candidates should ensure that their qualifications and experience match the requirements before submitting an application.
Skills and Competencies
The successful applicant should have technical knowledge and the ability to provide effective support to computer users.
The required competencies include:
- Knowledge of workstation connectivity and applicable software.
- Desktop hardware and software knowledge.
- Ability to diagnose and resolve desktop faults.
- Understanding of troubleshooting techniques.
- Good customer relations and telephone etiquette.
- Strong typing, analytical and problem-solving skills.
- Good written and verbal communication.
- Ability to work effectively as part of a team.
Experience handling technical support requests, logging incidents and assisting users with computer problems may be particularly relevant to this position.
Duties and Responsibilities
The Help Desk Support Technician will provide first-line and first-level technical support to end users.
Main duties include:
- Providing telephone support for hardware, software and network-related problems.
- Logging and administering support calls.
- Classifying incidents according to their level, priority and nature.
- Liaising with clients and external service providers about logged calls.
- Logging incidents with external vendors in accordance with service-level agreements.
- Tracking incidents until they are resolved.
- Escalating problems to the appropriate technical support teams.
- Monitoring activities related to incident resolution.
- Improving technical analysis, troubleshooting and problem-solving.
- Advising users on computer setup, configuration and usage.
The role requires someone who can communicate clearly with users, investigate technical faults and follow support procedures until problems are resolved.
Documents to Prepare
The supplied vacancy details do not specify a complete document checklist. Applicants should consult the full official advert for the required application procedure.
It is sensible to prepare the following in advance, subject to the advert’s instructions:
- An updated CV.
- A completed Z83 form if required by the full public-service advert.
- Copies of relevant qualifications and certificates.
- Proof of A+, N+ and ITIL certifications.
- Details of previous ICT helpdesk experience.
- A copy of your driver’s licence, if requested.
Follow the official advert’s instructions about certification, document submission and whether supporting documents are required at the initial application stage or later.
How to Apply
The supplied information does not include an application email address, online application link or closing date.
To apply safely:
- Locate the full official vacancy advert using reference number HO 2026/11/79.
- Confirm the employing department and the closing date.
- Read the application instructions carefully.
- Prepare the required application form, CV and supporting documents.
- Submit the application through the official channel stated in the full advert.
- Keep a copy of your application and any submission confirmation.
Do not send your personal documents to an unverified email address or pay anyone who promises to secure the position.
Enquiries
For further information, the supplied vacancy notice lists the following contacts:
- Ms NS Khumalo: (012) 307 2174
- Ms TP Ngobeni: (012) 305 8589
Applicants can contact the relevant office to enquire about the full advert and application procedure.
Frequently Asked Questions
What is the salary for the Help Desk Support Technician position?
The advertised salary is R338,106 per annum.
What qualifications are required?
Applicants need a recognised degree or national diploma in Computer Science, Information Technology or an equivalent qualification, together with the specified technical certifications.
Is work experience required?
Yes. The vacancy requires one to two years of ICT helpdesk experience.
Is a driver’s licence compulsory?
Yes. A valid driver’s licence is listed among the requirements.
What is the closing date?
The closing date was not included in the information supplied for this article. Applicants should check the full official advert before applying.
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